Exchanges & returns
(一） 30 day fit guarantee, Return and Exchange policy
We want you to be as excited to put on your Hoplynn garment as we are
Try it on and let us know if you didn’t find the perfect fit on the first try!
Our team of Fit Experts would be happy to make a recommendation, and set up an exchange or return for you
30-Day Fit Guarantee
Within 30 days of your purchase we can set up an exchange across any size, color and style, or set up a refund to your original method of payment
We can accept return garments in like-new condition, with the original packaging
Schedule your Fit Consultation here
Send us an email: leonard@hoplynn-us.com
Chat with us by clicking on the online customer service on the homepage
Once your Exchange has been submitted online, a prepaid shipping label will be sent to the email address on file
This label is good for use through the USPS, and should be used within a week of set up
Once the Postal Worker has scanned the shipping label, we will send out your new garment!
You will receive an email confirmation with the new parcels shipment tracking
Once your Return has been submitted online, a prepaid shipping label will be sent to the email address on file
This label is good for use through the USPS, and should be used within a week of set up
Once the Postal Worker has scanned the shipping label, we will issue a refund to the original payment method used for purchase
You will receive an email confirmation that the refund has been sent
Processing times vary based on financial institution
（二）What if my garment has a defect?
We take pride in the quality of our products
Let us know if something doesn't seem quite right with your garment
Making things right for you is our priority
We will ask that you send your order number and a picture of the defective or damaged area so that we can communicate it to our team
We absolutely want to track down what went wrong, and ensure it does not happen again!
Let's connect
Email us at leonard@hoplynn-us.com
Chat with us by clicking on the online customer service on the homepage
If we are outside of business hours when you reach out, we will get back to you first thing the next morning!We promise to reply within 24 hours
（三）Setting up Exchanges
Not a perfect fit?
Exchanges are fast, easy, and we cover the shipping costs domestically
Enter the email address associated with your order and your order number, including the # sign
Let's Connect
Our team of Fit Experts would be happy to make recommendations and set up your exchange
Send an email: leonard@hoplynn-us.com
Chat with us by clicking on the online customer service on the homepage
If we are outside of business hours when you reach out, we will get back to you first thing the next morning!We promise to reply within 24 hours
（四）Can I edit or cancel my order?
Let’s connect as soon as possible to make changes to your order before your package ships!
Chat with us by clicking on the online customer service on the homepage
Our team moves quickly
Orders placed before 11am PST Monday-Friday ship out same-day!
Orders placed after 11am PST Friday - Sunday will ship out on the next business day
If we are outside of business hours when you reach out, we will get back to you first thing the next morning!We promise to reply within 24 hours
（五）International Exchanges and Returns
We want you to feel excited with your Hoplynn purchase!
If you are located outside of the US and want to return or exchange an international order during the 30-day fit guarantee period, you can now use our interactive returns portal!
Enter your order number and the email address used to purchase on the return/exchange page to start the process!
As soon as our team confirms that the item was received, we will process your refund or ship your exchange!
Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return costs are the customer’s responsibility.
Shipping and customs charges for exchange orders are free!
For step by step instructions on using the return portal, please see this article.
Shenzhen Leqiqi Technology Co.,Ltd. limited company (ltd.)
Email: leonard@hoplynn-us.com
